Title: The impact of work culture on employee satisfaction - empirical evidence from the Indian banking sector
Authors: Santosh Dev; Santoshi Sengupta
Addresses: Department of Humanities and Social Sciences, Jaypee Institute of Information Technology, Noida, India ' Department of Humanities and Social Sciences, Jaypee Institute of Information Technology, Noida, India
Abstract: The purpose of this paper is to examine the relationship between work culture and employee satisfaction and to gauge the impact of work culture on employee satisfaction in the banking industry in India. A 37-item questionnaire was filled by 661 bank employees and was empirically tested. Nine dimensions of work culture and two dimensions of employee satisfaction emerged from factor analysis. Work culture showed a positive significant correlation with most of the dimensions of employee satisfaction implying that as the work culture became stronger, the employee satisfaction also increased. Further, regression analysis proved that disciplined and enterprising culture, meritorious culture, innovative and participative culture, affinity with the organisation, performance norms and empowerment from the work culture dimensions and age and income from the demographic characteristics emerged as determinants of employee satisfaction in Indian banks.
Keywords: India; banks; work culture; employee satisfaction; demographics; organisational culture; motivation; customer service.
International Journal of Human Resources Development and Management, 2017 Vol.17 No.3/4, pp.230 - 246
Received: 03 Mar 2016
Accepted: 26 Jul 2016
Published online: 29 Aug 2017 *