Title: Intellectual capital and value creation: an analysis from the business model theory within a process approach

Authors: Fábio Luiz Zandoval Bonazzi; Dimaria Silva e Meirelles

Addresses: Business and Management, Fappes – Faculdade Paulista de Pesquisa e Ensino Superior, Rua Barão de Tefé, 247, Água Branca, São Paulo-SP, 05003-040, Brazil ' Department of Management, Centre of Applied Social Science, Mackenzie Presbyterian University, Alameda Serra da Mantiqueira, 259, Morada das Nuvens, Itapevi-SP, 06696-250, Brazil

Abstract: The study aimed to understand the intellectual capital role in the value creation process, by connecting it with the business model theory that shows how a company creates, delivers and captures value. To perform this, a new conceptual model has been developed in order to integrate the three intellectual capital dimension (human, structural and relational) guiding them to the value creation process. This model was empirically applied to a mobile value added service (VAS) company, through a single case study that analysed a period of 15 years, noting in this phase, the existence of six different business model and consequently six different intellectual capital performances oriented to create, deliver and capture value for the company. The main findings reveal that human, structural and relational dimensions are substantially integrated into existing macro dimensions of business model theory and are unable to create value, when worked in isolated way. Besides, it is also observed that this three-dimension may work with different importance degree in the value creation process over time. In this study, it was found that the human and structural dimensions were very important to the early business models, and the relational dimension is extremely relevant for continued organisational growth in the future.

Keywords: intellectual capital; value creation; business model; process approach; mobile value added service; case study.

DOI: 10.1504/IJLIC.2017.084067

International Journal of Learning and Intellectual Capital, 2017 Vol.14 No.2, pp.109 - 134

Received: 03 Aug 2015
Accepted: 07 Apr 2016

Published online: 03 May 2017 *

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