Title: Power of person-job fit: emotional labour for salespeople and its relation to job satisfaction

Authors: Çiğdem Vatansever; Sibel Karamaraş

Addresses: Faculty of Economics, Namık Kemal University, Değirmenaltı, Tekirdağ, Turkey ' Faculty of Social Sciences and Humanities, Istanbul Bilgi University, Eyup, İstanbul, Turkey

Abstract: This study focused on the effect of person-job fit on the relationship between emotional labour and job satisfaction among salespeople in Turkey. Using survey data obtained from 204 salespeople working in different sectors, we analysed job satisfaction, person-job fit and three components of emotional labour, which are deep acting, surface acting and naturally felt emotions. We found that job satisfaction has a significant relationship positively with naturally felt emotions and negatively with surface acting. Although no significant moderation effect has been found for person-job fit, we found that person-job fit significantly mediates the relationship between job satisfaction and naturally felt emotions as well as the one between job satisfaction and surface acting.

Keywords: emotional labour; job satisfaction; person-job fit; salesperson; Turkey.

DOI: 10.1504/IJWOE.2017.10004665

International Journal of Work Organisation and Emotion, 2017 Vol.8 No.1, pp.1 - 23

Received: 30 Sep 2015
Accepted: 24 Aug 2016

Published online: 18 Apr 2017 *

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