Title: Understanding information system quality on public e-government service intention: an empirical study

Authors: Taqwa Hariguna; Min-Tsai Lai; Chung-Wen Hung; Shih-Chih Chen

Addresses: Department of Information System, STMIK AMIKOM Purwokerto, Jl. Letjen Pol Sumarto, Purwanegara, Purwokerto Utara, Banyumas, Jawa Tengah 53123, Indonesia; Department of Business & Management, Southern Taiwan University of Science and Technology, No. 1, Nan-Tai Street, Yungkang Dist., Tainan City 71 0, Taiwan ' Department of Business & Management, Southern Taiwan University of Science and Technology, No. 1, Nan-Tai Street, Yungkang Dist., Tainan City 71 0, Taiwan ' Department of Accounting Information, Southern Taiwan University of Science and Technology, No. 1, Nan-Tai Street, Yungkang Dist., Tainan City 71 0, Taiwan ' Department of Accounting Information, Southern Taiwan University of Science and Technology, No. 1, Nan-Tai Street, Yungkang Dist., Tainan City 71 0, Taiwan

Abstract: The aim of this study is the proposition of a model for the understanding and examination of public satisfaction and intention towards e-government service. Based on the online survey of 366 e-government experienced participants, this study uses the structural equation modelling approach to test the research model. The results of analysis reflect that public intention use is significantly determined by public satisfaction, and perceived usefulness toward e-government, and information system quality (ISQ) is positively influenced by public intention usage directly, while public perceived usefulness directly is influenced by ISQ, and indirectly influenced through public confirmation of expectation. Other results indicate that public satisfaction is directly influenced by ISQ and indirectly influenced through public perceived usefulness. Finally, the findings of this research offers detailed theoretical, and managerial implications for scholars, governmental and software engineering.

Keywords: e-government; electronic government; ISQ; information system quality; perceived usefulness; confirmation expectation; usage intention; intention to use; information systems; public services; government services; e-services; electronic services; online services; public satisfaction; structural equation modelling; SEM.

DOI: 10.1504/IJISD.2017.083290

International Journal of Innovation and Sustainable Development, 2017 Vol.11 No.2/3, pp.271 - 290

Received: 10 Dec 2015
Accepted: 20 Feb 2016
Published online: 23 Mar 2017 *

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