Title: Systematic literature review of classification and categorisation of benchmarking in supply chain management

Authors: Kailash; Rajeev Kumar Saha; Sanjeev Goyal

Addresses: Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad-121006, Haryana, India ' Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad-121006, Haryana, India ' Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad-121006, Haryana, India

Abstract: In this competitive environment every organisation wants to achieve top most position in their area. Benchmarking is a very versatile tool that can be applied in a variety of ways to meet a range of requirements for improvement. A large number of publications by researchers reflect the interest in this technique. In this paper, author has reviewed literatures available on this topic, benchmarking of internal supply chain management related to various fields of supply chain management since year 1980s, implementation of supply chain management through reputed journals and arrangement of literature in chronological order. The authors have classified the publications of benchmarking as well as the functional areas of specialisation in categories through table, figure and graphical representation. Each category covers a number of publications in which all the major related aspects of the problem are discussed. This paper is very useful for researchers to check maximum work done up to now in different fields like: finance, sales, service, logistic supply chain management, research and development, marketing and purchase, IT and communication, manufacturing, education sector, hotels, food and processing industries etc.

Keywords: benchmarking; literature review; classification; effectiveness; supply chain management; SCM.

DOI: 10.1504/IJPMB.2017.083105

International Journal of Process Management and Benchmarking, 2017 Vol.7 No.2, pp.183 - 205

Available online: 15 Jan 2017 *

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