Title: The economic contribution of e-government in the public sector: evidence from Greece

Authors: Grigorios Spirakis; Antonios Sarantidis; Konstantinos Nikolopoulos

Addresses: School of Business and Economics, University of Peloponnese, 22100 Tripolis, Greece ' School of Social Sciences, Hellenic Open University, Bouboulinas 57-59, 26226 Patras, Greece ' forLAB, Business School, Bangor University, Hen Coleg, College Road, Bangor, LL57 2DG, Wales, UK

Abstract: This paper empirically examines and quantifies the economic contribution that the introduction of e-government has in the public administration. Specifically, we examine five services which are provided by the Ministry of Finance in Greece and we calculate the monetary savings from the transition of the traditional provision of public services to the electronic ones and the respective introduction of e-government. We use yearly data that span from 2004 to 2013 and we illustrate strong positive effects on the economics of public administration, through the reduction of the costs of managing information and services and the cost of controlling the administrative procedures. Our study contributes to the existing literature by providing for the first time quantitatively measurable results for Greece.

Keywords: e-government; e-services; e-participation; public strategies; ICT; information and communications technology; information technology; economic contribution; electronic government; public sector; Greece; e-services; e-participation; electronic services; electronic participation; online services; online participation; public administration; government services; monetary savings; public services; cost reduction.

DOI: 10.1504/IJFSM.2016.081891

International Journal of Financial Services Management, 2016 Vol.8 No.4, pp.298 - 316

Available online: 30 Jan 2017 *

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