Title: Reselection of logistics service provider: the meaning of the experience in the reselection process

Authors: Kai Häkkinen; Outi Kettunen

Addresses: VTT, Technical Research Centre of Finland, Vuorimiehentie 3, Espoo, P.O. Box 1000, FI-02044 VTT, Finland ' VTT, Technical Research Centre of Finland, Vuorimiehentie 3, Espoo, P.O. Box 1000, FI-02044 VTT, Finland

Abstract: The research focus in this study is on the reselection problem of the logistics service provider (LSP). The problem was studied with one Finnish metal industry company. Our idea was to test whether the experience gained during the last eight years has changed the importance of the selection criteria and brought any new selection criteria to the table. We created a new framework in part based on the user experience (UX) research field, which appears to be useful in the context of our study. The study is a pilot study to test the suitability of the incorporating the UX research field concepts into the logistics research field. The proposed new framework appeared to function well. The study showed that non-verifiable selection criteria require more attention than verifiable criteria. Additionally, the study brought out three selection criteria that are not used in the literature as far as we know.

Keywords: logistics service providers; LSPs; LSP reselection; user experience; Finland; metals industry; non-verifiable criteria; verifiable criteria; selection criteria.

DOI: 10.1504/IJLSM.2017.081496

International Journal of Logistics Systems and Management, 2017 Vol.26 No.2, pp.163 - 180

Received: 05 Oct 2015
Accepted: 28 Nov 2015

Published online: 02 Jan 2017 *

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