Title: Key knowledge for IT-enabled business process improvement

Authors: Phasit Kanjanasanpetch, Barbara Igel

Addresses: School of Management, Asian Institute of Technology, P.O. Box 4, Klong Luang, Pathumthani, 12120, Thailand. ' School of Management, Asian Institute of Technology, P.O. Box 4, Klong Luang, Pathumthani, 12120, Thailand

Abstract: Enterprise Resource Planning (ERP) is a popular tool to improve business processes. However, numerous companies have failed to realise benefits from investing in ERP. Many studies tried to identify the reasons for failure by looking at a wide range of organisational factors, but gave little attention to the role of knowledge resources. This research investigates the key knowledge resources required for successful ERP implementation. The result of five case studies revealed four knowledge types critical for ERP implementation.

Keywords: knowledge; knowledge management; enterprise resource planning; ERP; IT; information technology; business processes.

DOI: 10.1504/IJLIC.2005.008097

International Journal of Learning and Intellectual Capital, 2005 Vol.2 No.4, pp.364 - 378

Published online: 16 Nov 2005 *

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