Title: Application of decision support systems in scheduling/planning of manufacturing/service systems: a critical review

Authors: Ehsan Ardjmand; Iman Ghalehkhondabi; Gary R. Weckman; William A. Young II

Addresses: College of Business, Management Department, Frostburg State University, Frostburg, 21532 MD, USA ' Department of Industrial and Systems Engineering, Russ College of Engineering and Technology, Ohio University, Athens, 45701 OH, USA ' Department of Industrial and Systems Engineering, Russ College of Engineering and Technology, Ohio University, Athens, 45701 OH, USA ' Management Information Systems, College of Business, Ohio University, Athens, 45701 OH, USA

Abstract: A review of decision support systems' (DSS) history, evolution, taxonomy, and application in the planning/scheduling of manufacturing/service systems is presented. Different research conducted is categorised based on the DSS type applied - as well as the domain of the subject - and their limitations are explored. The investigation in literature indicates that although a considerable theoretical and practical advancement has been achieved in DSSs, in most of the research the applicability of the DSSs proposed remains an open question. Additionally, the integration of DSSs - which is an important issue in terms of proposing a comprehensive solution for manufacturing/service systems - has not been addressed in most of the DSSs reviewed.

Keywords: decision support systems; DSS; scheduling; planning; manufacturing systems; service systems; literature review.

DOI: 10.1504/IJMDM.2016.080703

International Journal of Management and Decision Making, 2016 Vol.15 No.3/4, pp.248 - 276

Received: 15 Jun 2016
Accepted: 12 Aug 2016
Published online: 04 Dec 2016 *

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