Authors: Danjuma Abdullahi; Yahaya T. Baba; Aminu Musa
Addresses: Department of Political Science, Federal University Birnin Kebbi, Kebbi State, Nigeria ' Department of Political Science, Federal University Birnin Kebbi, Kebbi State, Nigeria ' Department of Political Science, Federal University Birnin Kebbi, Kebbi State, Nigeria
Abstract: Governments across the globe are facing multiple problems due to ineffective institutions. Citizens have lost hope in their government, as a result of poor service delivery to the masses which raise question of innovation for public institutions growth and development. Previous studies touched on the role of public institution in development process without emphasis on making them innovative. Thus, this paper focuses on public service innovation. Most of the problems of public organisations are associated with lack of innovation. The paper also touches on the reasons why public institutions are less innovative compared to the private counterparts as well as characteristic of some successful public service institutions. The data were collected through mixed methodology. Primary data were sourced through qualitative and quantitative methods, 100 questionnaires were distributed to the respondents and interviews were conducted with key bureaucrats of some public institutions. To validate the data, the study also gathered secondary sources such as newspapers, magazines, text books as well as journals. The findings show that there is significance relationship between bureaucracy, collaboration, government intervention, digital public service and innovation. Recommendations were provided on how to achieve innovation in public service delivery.
Keywords: government services; public institutions; public service innovation; bureaucracy; collaboration; government intervention; digital public services; service delivery.
International Journal of Public Policy, 2016 Vol.12 No.3/4/5/6, pp.276 - 296
Received: 22 Oct 2015
Accepted: 28 Apr 2016
Published online: 07 Oct 2016 *