Title: Model of ITQM practice in management education - stakeholders perspective

Authors: R. Venkatesa Narasimma Pandian; A. Pal Pandi; D. Jeyathilagar; R. Rajesh

Addresses: Bharath Niketan Engineering College, Aundipatty, Theni Dist, Tamil Nadu 625536, India ' Bharath Niketan Engineering College, Aundipatty, Theni Dist, Tamil Nadu 625536, India ' R.R. College of Management, Studies and Computer Applications, Raj Kumar road, Rajaji Nagar, First Block, Bangalore 560050, India ' Noorul Islam University, Kumaracoil, Thuckalay, Tamil Nadu 629180, India

Abstract: Efficient education system to foster quality education is need of the hour for economic development of a country to stand in the global economic turmoil. Management education's role is undoubtedly an important one to play in this process. This empirical study attempted to evaluate a suitable quality education model through integrated total quality management (ITQM). Three hundred twenty four stakeholders were selected from the group of industrial executives, parents/non-professionals (literate) and teaching faculty (general), as sample, and the data was obtained through their perception in respect of variables under seven critical factors of ITQM. The result of 't' test and one way ANOVA revealed that, the critical factors top management commitment (TMC), systematic approach to management (SAM), customer satisfaction (CS), employee involvement (EI) and training (TRG) have significant relationship with quality education. The result revealed that seven factors have significantly correlated with each other. The critical factor TMC has correlated with five factors except customer satisfaction and EI.

Keywords: management education; integrated TQM; total quality management; ITQM; critical factors; stakeholders; top management commitment; systematic approach; customer satisfaction; employee involvement; training; quality education.

DOI: 10.1504/IJENM.2016.078968

International Journal of Enterprise Network Management, 2016 Vol.7 No.3, pp.207 - 222

Received: 23 Nov 2014
Accepted: 14 Feb 2015

Published online: 06 Sep 2016 *

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