Authors: Dimitris Apostolou
Addresses: University of Piraeus, Karaoli & Dimitriou 80, Piraeus 18534, Greece
Abstract: Taking into account the wealth of e-government services and the complexity of interpreting and implementing changes in government regulations, it is highly complex to manage knowledge about e-government service systems. In this paper, we propose a novel approach to enhance knowledge management of e-government service systems that is capable of dealing with dynamic circumstances by providing knowledge to deal with the extensions or modifications that these circumstances require. We present a pattern-based framework that: 1) balances flexibility and reusability in collaborative management of complex human-supported and software-enabled e-government service systems; 2) enables knowledgeable response to dynamic circumstances by utilising design rationale knowledge. We demonstrate that such a synthesis of capabilities for collaboratively reacting to changing circumstances with knowledge to deal with them has a positive impact on the management of e-government service systems.
Keywords: knowledge management; patterns; e-government; electronic government; government services; flexibility; reusability; collaborative management; design rationale.
International Journal of Information and Decision Sciences, 2016 Vol.8 No.3, pp.207 - 226
Available online: 23 Aug 2016 *Full-text access for editors Access for subscribers Purchase this article Comment on this article