Title: A quality assessment index for evaluation of district e-governance websites

Authors: Snigdha Banerjee; Jalaj Katare

Addresses: School of Statistics, Devi Ahilya University, Vigyan Bhawan, Takshashila Campus, Khandwa Road, Indore, 452017, India ' School of Statistics, Devi Ahilya University, Vigyan Bhawan, Takshashila Campus, Khandwa Road, Indore, 452017, India

Abstract: In this paper, a methodology for comparative evaluation of user perceived quality of websites is developed. This involves identification and scaling of factor categories relevant to users' perceived quality, proposing a website quality assessment index (WQAI) and using it for comparison of websites of selected districts of the state of Madhya Pradesh in India. Top websites were identified and evaluated by WQAI rankings and also through cluster analysis. It is found that: i) the best websites as identified by WQAI ranks match those obtained by cluster analysis, while there is a slight discrepancy in the lower order clusters; ii) websites of districts important because of population or industrial status may not be in the top user satisfaction category although they may have high ranks by other criteria. These findings will assist in the identification of strong and weak points of the websites and hence enable the governments to provide improved websites.

Keywords: ICT; information and communications technology; e-governance websites; website quality; quality assessment index; ranking; cluster analysis; correspondence analysis; website evaluation; district governance; user perceptions; perceived quality; e-government; electronic government; government districts; information technology.

DOI: 10.1504/IJEG.2016.078122

International Journal of Electronic Governance, 2016 Vol.8 No.2, pp.140 - 158

Available online: 27 Jul 2016 *

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