Title: Integration of knowledge management systems and business processes using multi-agent systems

Authors: Mariusz Żytniewski

Addresses: Department of Information Science, University of Economics in Katowice, 1 Maja 50, 40-287 Katowice, Poland

Abstract: Applications of agents in supporting the organisation's operations largely refer to issues connected with business processes and management of the organisation knowledge. Multi-agent systems are perceived as an element that performs and automates business processes of an organisation and substitutes its IT systems and users. Agent solutions are also perceived as tools designed to automate or support the user in different stages of the life cycle of the knowledge management system. This paper presents the concept of an original solution ensuring integration of knowledge management systems and business process. The first part of the paper presents current research in the area of integration of software agents within business processes and the processes of knowledge processing. The second part presents the architecture of a software solution designed to support the modelling of business processes and improve these processes. The third part shows an example of using this architecture.

Keywords: knowledge management systems; KMS; user-agent collaboration; software agents; business process modelling; BPM; multi-agent systems; MAS; agent-based systems; business processes.

DOI: 10.1504/IJCISTUDIES.2016.077131

International Journal of Computational Intelligence Studies, 2016 Vol.5 No.2, pp.180 - 196

Received: 13 May 2015
Accepted: 09 Jan 2016
Published online: 21 Jun 2016 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article