Title: A methodology for recording, analysing and prioritising public services

Authors: Panagiotis Kokkinakos; Sotirios Koussouris; Dimitrios Panopoulos; Dimitrios Askounis

Addresses: Decision Support Systems Laboratory, School of Electrical and Computer Engineering, National Technical University of Athens, Heroon Polytechniou 9, 15780 Zografou, Greece ' Decision Support Systems Laboratory, School of Electrical and Computer Engineering, National Technical University of Athens, Heroon Polytechniou 9, 15780 Zografou, Greece ' Decision Support Systems Laboratory, School of Electrical and Computer Engineering, National Technical University of Athens, Heroon Polytechniou 9, 15780 Zografou, Greece ' Decision Support Systems Laboratory, School of Electrical and Computer Engineering, National Technical University of Athens, Heroon Polytechniou 9, 15780 Zografou, Greece

Abstract: The dawn of the new decade has proven to be particularly challenging, as technological developments and societal changes have affected each other in an unpredicted manner, due to the worldwide financial crisis. On the one hand, this situation has propelled changes in the whole socioeconomic system and on the other, it called for more effective, yet less expensive, technological developments. On the basis of these groundings, a new research domain has risen to the surface, called policy modelling, which aims to reengage citizens and decision makers towards a more open and collaborative governance schema. This paper builds on the knowledge springing out of an EC co-funded project in this domain, which aims to establish a collaborative environment for reengineering public services and presents a methodology for recording, analysing and prioritising service scenarios in an effort to minimise the required effort and maximise the impact of reforming the public sector.

Keywords: service prioritisation; description template; public services; policy modelling; ANP; analytical network process; multicriteria methodology; service recording; service analysis; public service reengineering; collaboration; public sector reform.

DOI: 10.1504/IJEG.2016.076682

International Journal of Electronic Governance, 2016 Vol.8 No.1, pp.39 - 57

Received: 04 Dec 2014
Accepted: 18 Nov 2015

Published online: 20 May 2016 *

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