Title: Evaluation of a position in a non-profit organisation: employee attitudes and monetary indicators of effectiveness

Authors: Kimberly S. Wilson; Anupama Narayan

Addresses: The University of Tulsa, 108E Lorton Hall, 800 South Tucker Drive, Tulsa, Oklahoma 74104, USA ' The University of Tulsa, 108E Lorton Hall, 800 South Tucker Drive, Tulsa, Oklahoma 74104, USA

Abstract: Little attention has been paid to the assessment of a single position and the value it brings to a non-profit organisation and its employees. The purpose of this case study is to develop a method for evaluating the effectiveness of a support-focused position and examine the position's impact on employee attitudes. This method uses a strategic job-modelling framework coupled with 360-degree feedback and principles from utility analyses. Eighteen employees were interviewed and 118 questionnaires were collected. Results indicate that employees perceived position effectiveness and a positive return for the organisation. Perceptions of effectiveness positively related to job attitudes (i.e., job satisfaction, engagement, perceived organisational support). Such a position appears to have led to positive economic returns on investment. In the absence of objective indicators, human resource practitioners can use this model to estimate the perceived effectiveness of a position and its relationship to job attitudes.

Keywords: employee attitudes; work engagement; perceived organisational support; POS; non-profit organisations; 360 degree feedback; organisational surveys; job satisfaction; position effectiveness; return on investment; ROI; performance appraisal; monetary indicators; effectiveness preceptions; case study; strategic job modelling; human resource management; HRM.

DOI: 10.1504/IJHRDM.2016.075373

International Journal of Human Resources Development and Management, 2016 Vol.16 No.1/2, pp.67 - 81

Accepted: 22 Nov 2015
Published online: 17 Mar 2016 *

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