Title: Sustaining performance in financial sector e-businesses: best practices and lessons learned

Authors: Rashmi Jain

Addresses: Department of Information and Operations Management, School of Business, Montclair State University, 1 Normal Avenue, Montclair, NJ 07043, USA

Abstract: The dotcom world brought-in many forms of online transactional businesses (e-businesses). The financial industry was the first to adopt the innovations of the e-business era due to the resulting efficiencies and a direct impact on their profits. The author's many years of research focused on studying and investigating the reasons for sustainability of performance in these e-businesses. This paper focuses on the characteristics and best practices of information centric e-businesses, such as the financial trading systems, that lead to sustained and successful performance. These e-businesses are created with the assumptions that information richness will facilitate their performance and they thrive on it. The paper investigates the impact of eight selected characteristics on the sustained performance of financial trading systems.

Keywords: best practices; performance sustainability; e-business; electronic business; financial trading systems; attributes impact; financial services; capital markets; characteristics; lessons learned; finance industry.

DOI: 10.1504/IJPMB.2016.073332

International Journal of Process Management and Benchmarking, 2016 Vol.6 No.1, pp.112 - 132

Received: 25 Nov 2014
Accepted: 12 Feb 2015
Published online: 30 Nov 2015 *

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