Title: Performance measurement of sustainable third party reverse logistics provider by data envelopment analysis: a case study of an Indian apparel manufacturing group

Authors: V.G. Venkatesh; Sonali Bhattacharya; Madhvi Sethi; Sahil Dua

Addresses: Symbiosis Institute of Business Management, Symbiosis International University, Bengaluru Campus, #95/1, 95/2, Electronics City, Phase-1, Hosur Road, Bengaluru, 560-100, Karnataka, India ' Symbiosis Center for Management and Human Resource Development, Symbiosis International University, Symbiosis Infotech Campus, Plot No. 15, Rajiv Gandhi Infotech Park, MIDC, Hinjewadi, Pune – 411057, India ' Symbiosis Institute of Business Management, Symbiosis International University, Bengaluru Campus, #95/1, 95/2, Electronics City, Phase-1, Hosur Road, Bengaluru, 560-100, Karnataka, India ' Symbiosis Institute of Business Management, Symbiosis International University, Bengaluru Campus, #95/1, 95/2, Electronics City, Phase-1, Hosur Road, Bengaluru, 560-100, Karnataka, India

Abstract: In the current trend, research on reverse logistics domain is gaining its importance and has its own complexity in terms of design and operations, due to several factors. There are several stake holders participating in managing the reverse supply chains. The role of third party service provider in reverse supply chains is imperative and their performance vary according to the various dimensions. Previous studies support and evaluate the relative performance using various multi criteria decision making (MCDM) techniques. The current paper selects one such tool, data envelopment analysis (DEA) using the automated platform STATA to analyse the performance of third party logistics service provider. The study is restricted to the apparel industry domain, a least explored and a dynamic field. The factors to be in this current study are selected through a structured process. The work measures current level of performance in an observed firm which is employing the third party logistics service provider.

Keywords: data envelopment analysis; DEA; third party logistics; apparel industry; decision making units; DMUs; performance measurement; sustainable 3PL; reverse logistics; case study; India; apparel industry; clothing industry; garment industry; multicriteria decision making; MCDM; sustainability.

DOI: 10.1504/IJAL.2015.071725

International Journal of Automation and Logistics, 2015 Vol.1 No.3, pp.273 - 293

Received: 08 Sep 2014
Accepted: 12 Jan 2015

Published online: 16 Sep 2015 *

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