Title: Towards collaborative e-service

Authors: Sung-Chi Chu; Waiman Cheung; Jerrel Leung; Gang Chen

Addresses: Department of Decision Sciences and Managerial Economics, The Chinese University of Hong Kong, Shatin, N.T., Hong Kong ' Department of Decision Sciences and Managerial Economics, The Chinese University of Hong Kong, Shatin, N.T., Hong Kong ' Department of Decision Sciences and Managerial Economics, The Chinese University of Hong Kong, Shatin, N.T., Hong Kong ' Department of Logistics Engineering and Management, Sun Yat-sen University, No. 135, Xin-gang Xi Road, Guangzhou, China

Abstract: Service is simply a process where one completes a task on the request from another. E-service is to conduct the same in an electronic environment. IT plays a defining role in the continuous development of e-service. The concept of 'service' is still evolving and on many current research agenda. In marketing, service-dominant logic proposes a service view of all exchanges between actors. Service-oriented computing continues to design and develop software components with systematical and effective deployment of services. SOA-based web services continue to perforate enterprise systems to enable effective integration with business partners. Yet, does the current concept of e-service suffice and indeed encapsulate these current developments? In this essay, a perspective of service is put forth for an economic world and an electronic world. Continuous development towards collaborative e-service with multiple clients is needed. Underlying issues such as roles, partnership and technological challenge to SOA will be addressed.

Keywords: collaborative e-services; electronic services; online services; service-oriented architecture; SOA; web services; service-dominant logic; collaboration.

DOI: 10.1504/IJEB.2015.071393

International Journal of Electronic Business, 2015 Vol.12 No.3, pp.242 - 257

Received: 12 Mar 2015
Accepted: 12 Mar 2015

Published online: 23 Aug 2015 *

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