Title: Impact of social media in security and crisis management: a review

Authors: J.L. Wybo; F. Fogelman-Soulié; C. Gouttas; E. Freyssinet; P. Lions

Addresses: MINES Paristech, Risk and Crisis Centre (CRC), CS 10207, 06904 Sophia Antipolis Cedex, France ' Université Paris 13, Sorbonne Paris Cité, L2TI, F-93430, Villetaneuse, France ' Thales Communications & Security, 4 Avenue des Louvresses, F-92622 Gennevilliers, France ' Pôle judiciaire de la gendarmerie nationale, F-95300 Pontoise, France ' CODAH, 19 rue Georges Braque, CS 70854, F-76085 Le Havre CEDEX, France

Abstract: Social media and more generally online social networking technologies have emerged as powerful tools to exchange information among a large variety of players, including the public, authorities, companies and journalists. In this paper, we review the present and potential uses of social media and how to value information they contain to manage security and safety matters. We present some examples of their uses during emergencies and crises, how relevant information can be extracted to support fighting against cybercrime and how security forces and emergency managers may benefit from integrating social media into their organisations. Finally we propose an overview of technical limitations and possible misuses of social media.

Keywords: crisis management; cybercrime; law enforcement; social media; big data; security management; emergency management; online social networking; safety management.

DOI: 10.1504/IJEM.2015.071045

International Journal of Emergency Management, 2015 Vol.11 No.2, pp.105 - 128

Received: 26 Jun 2014
Accepted: 05 Feb 2015

Published online: 09 Aug 2015 *

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