Title: Maintenance business model: a concept for driving performance improvement

Authors: Maria Holgado; Marco Macchi; Luca Fumagalli

Addresses: Department of Management, Economics and Industrial Engineering, Politecnico di Milano, 20133 Milan, Italy ' Department of Management, Economics and Industrial Engineering, Politecnico di Milano, 20133 Milan, Italy ' Department of Management, Economics and Industrial Engineering, Politecnico di Milano, 20133 Milan, Italy

Abstract: Maintenance function within manufacturing companies should be seen as a source of added-value. Indeed, improvements of maintenance performance have an effect also on the whole company's performance: this integrated view may be supported by the concept of maintenance business model (MBM). This paper proposes a framework including MBM as an intermediate link between the formulation and the execution of maintenance strategy. The MBM can be used as a means for analysing and improving maintenance management activities in order to provide the highest value to the stakeholders of maintenance function.

Keywords: maintenance business models; MBM; maintenance value; maintenance stakeholders; maintenance management; maintenance strategy; maintenance process; performance improvement; manufacturing industry.

DOI: 10.1504/IJSEAM.2015.070623

International Journal of Strategic Engineering Asset Management, 2015 Vol.2 No.2, pp.159 - 176

Available online: 14 Jul 2015 *

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