Title: User experience dimensions in product design: a consolidation of what academic researchers know and what design practitioners do

Authors: Kerstin Bongard-Blanchy; Carole Bouchard; Nathalie Bonnardel; Damien Lockner; Améziane Aoussat

Addresses: Product Design and Innovation Laboratory, Arts and Métiers ParisTech, 151 boulevard de l’hôpital, 75013 Paris, France ' Product Design and Innovation Laboratory, Arts and Métiers ParisTech, 151 boulevard de l’hôpital, 75013 Paris, France ' Research Centre in Psychology of Cognition, Language and Emotion, University Aix-Marseille, 29 Avenue Schuman, 13621 Aix-en-Provence Cedex 1, France ' Research Centre in Psychology of Cognition, Language and Emotion, University Aix-Marseille, 29 Avenue Schuman, 13621 Aix-en-Provence Cedex 1, France ' Product Design and Innovation Laboratory, Arts and Métiers ParisTech, 151 boulevard de l'hôpital, 75013 Paris, France

Abstract: Product design is more than form-giving. This paper gathers design dimensions from academic research and consolidates them with those handled by product designers. The dimensions are extracted from various theoretical models on experience design. To analyse dimensions in product designers' concepts, lexical techniques are employed to obtain keywords that are then classed into design dimensions. We see a good fit between theory and practice. Practice is more precise on dimensions like situational use context and product behaviour. Theory addresses human sensory states, product character as perceived by the user and social use context - dimensions that were missing in the designers- concepts. A compiled dimensions list shows gaps in current design theory and can be a useful tool for design practitioners.

Keywords: user experience; product design; design theory; design practice; design dimensions; design research; situational use context; product behaviour; human sensory states; product character; user perceptions; social use context.

DOI: 10.1504/JDR.2015.069754

Journal of Design Research, 2015 Vol.13 No.2, pp.107 - 124

Received: 11 Mar 2014
Accepted: 04 Nov 2014

Published online: 09 Jun 2015 *

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