Title: Household reverse logistics analysis using the SCOR model to improve home safety of the elderly in the municipality

Authors: Supawadee Putthinoi; Komsak Meksamoot; Pitipong Yodmongkol; Nopasit Chakpitak

Addresses: Department of Occupational Therapy, Faculty of Associated Medical Sciences, Chiang Mai University, 110 Intawaroroj Rd., Chiang Mai 50200, Thailand ' College of Arts, Media and Technology, Chiang Mai University, 239 Huaykaew Rd., Suthep, Chiang Mai 50200, Thailand ' College of Arts, Media and Technology, Chiang Mai University, 239 Huaykaew Rd., Suthep, Chiang Mai 50200, Thailand ' College of Arts, Media and Technology, Chiang Mai University, 239 Huaykaew Rd., Suthep, Chiang Mai 50200, Thailand

Abstract: As Thailand enters an ageing society, reverse logistics concerning unused household items by elderly people becomes a problem for the local community. Throughout their lifetime, elderly people usually collect or hoard things in their house, which can lead to the risk of accidents by falling. There is very poor reverse logistics of household items, such as unused charity donations, in developing countries. A suburban village in Thailand was selected as a problem model. This study focused on unused household items in houses of the elderly. Therefore, it aimed to introduce the SCOR model for assessing this reverse logistics problem. The retail suppliers in the community were placed into six categories; electrical store, furniture store, pharmacy, bookstore, supermarket and temple. The flow of household products was a direct line from retailers to end users. The SCOR process (PSMDR) elements of all suppliers did not support the reverse logistics activity for elderly customers. To list in formal language was good for the local community to enable a flow of reverse logistics, which should improve Thailand's ageing society.

Keywords: supply chain operations reference; SCOR; household logistics; reverse logistics; ageing society; elderly population; home safety; Thailand; suburban villages; unused household items; electrical goods; furniture; pharmacy; books; supermarkets; temples.

DOI: 10.1504/IJLSM.2015.069732

International Journal of Logistics Systems and Management, 2015 Vol.21 No.3, pp.348 - 364

Received: 02 Jan 2014
Accepted: 09 Apr 2014
Published online: 30 May 2015 *

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