Title: Proposing an approach for ranking manufacturing companies based on knowledge management process using fuzzy TOPSIS with a case study on the excellent brands of Isfahan province

Authors: Mahdieh Mazaheri; Arash Shahin; Hadi Shirouyehzad

Addresses: Department of Industrial Engineering, Islamic Azad University, Najafabad Branch, Isfahan, Iran ' Department of Management, University of Isfahan, Isfahan, Hezarjarib St., 81746-73441, Iran ' Department of Industrial Engineering, Islamic Azad University, Najafabad Branch, Isfahan, Iran

Abstract: The purpose of this study is to elucidate how manufacturing companies can be prioritised based on knowledge management process. The indicators of knowledge management process have been investigated. The sample research includes 56 managers of 15 manufacturing excellent companies of Isfahan province in 2012. Fuzzy method has been used for ranking companies using the closeness to the ideal solution method (TOPSIS). Findings imply that Pars Power Transmission Equipment Company has the best rank regarding knowledge management process; and knowledge storage has the most effective, and knowledge capture has the least effective indicators in the knowledge management process.

Keywords: knowledge management; knowledge storage; knowledge capture; manufacturing excellence; brands; fuzzy TOPSIS; Iran; case study; company ranking.

DOI: 10.1504/IJPMB.2015.068661

International Journal of Process Management and Benchmarking, 2015 Vol.5 No.2, pp.133 - 155

Received: 17 Jan 2014
Accepted: 30 May 2014
Published online: 08 Apr 2015 *

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