Title: A quality function deployment approach for supplier selection problem using ANP

Authors: Sara Karami; Faranak Pourasadollah; Soroush Avakh Darestani; Somayeh Ghasedi

Addresses: Faculty of Industrial and Mechanical Engineering, Qazvin Branch, Islamic Azad University, Qazvin, Iran ' Faculty of Industrial and Mechanical Engineering, Qazvin Branch, Islamic Azad University, Qazvin, Iran ' Faculty of Industrial and Mechanical Engineering, Qazvin Branch, Islamic Azad University, Nokhbegan Blvd., Qazvin, P.O. Box 34185-1416, Iran ' Faculty of Industrial and Mechanical Engineering, Qazvin Branch, Islamic Azad University, Qazvin, Iran

Abstract: Supplier selection and evaluation have become one of the major decisions for managers in production and operations management sections for both industry and service environments. This research presents a new model that is gained by combination of house of quality (HOQ) which is a part of quality function development (QFD) utilising analytical network process (ANP) to select the appropriate supplier. This study begins with identification of features that purchased products should have them (WHAT's, internal variable) to satisfy companies requirements, then create criteria to evaluate suppliers (HOW) to rank suppliers based on merit index to determine relative importance of factors in QFD used ANP.

Keywords: supplier selection; analytical network process; ANP; supplier evaluation; production management; operations management; industrial sector; service industry; house of quality; HOQ; QFD; enablers; quality function deployment; product requirements; supplier ranking; merit indexing.

DOI: 10.1504/IJLSM.2015.067253

International Journal of Logistics Systems and Management, 2015 Vol.20 No.2, pp.161 - 178

Received: 25 May 2013
Accepted: 04 Sep 2013
Published online: 15 Apr 2015 *

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