Title: Product-service system design concept development based on product and service integration

Authors: Agus Sutanto; Berry Yuliandra; Benny Tjahjono; Rika Ampuh Hadiguna

Addresses: Department of Mechanical Engineering, Faculty of Engineering, Andalas University, Padang, Indonesia ' Department of Industrial Engineering, Faculty of Engineering, Andalas University, Padang, Indonesia ' Supply Chain Research Centre, School of Management, Cranfield University, UK ' Department of Industrial Engineering, Faculty of Engineering, Andalas University, Padang, Indonesia

Abstract: Today's business environment puts pressure on many high-technology companies to continuously improve the value of their products and services to remain competitive. Product-service system (PSS) is an emerging paradigm that enables a tighter integration between product and service offering. The research described in this paper aims to propose a new PSS design methodology based on the integrated product and service design requirements. The process consists of three stages: the identification of design requirements, the determination of design requirements rating and the integration of product and service design requirement in order to develop a PSS design concept. A case study of mobile phones design has been chosen to validate the proposed PSS design methodology.

Keywords: product-service systems; PSS design methodology; added value; design concept; design requirements; consumer needs; system design; integration; mobile phones; cell phones; product design; service design.

DOI: 10.1504/JDR.2015.067224

Journal of Design Research, 2015 Vol.13 No.1, pp.1 - 19

Received: 22 Nov 2013
Accepted: 25 May 2014

Published online: 01 Feb 2015 *

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