Title: An empirical-relational investigation on supply chain responsiveness

Authors: Santanu Mandal

Addresses: B2-201C, IFHE Quarters, IFHE University, IBS Hyderabad, Survey No. 156/157, Dontanapalli Village, Shankerpalli Mandal, Via Kanakamamidi, Ranga Reddy District-501504, Hyderabad, India

Abstract: Various supply chain capabilities like SC agility, SC resilience, etc., encompasses a key factor in their conceptualisation, i.e., to respond to customer demand or environmental changes. So, SC responsiveness is relevant in current context. Developing supply chain responsiveness in a global supply chain mandates presence of several relational attributes. Based on resource-based view (RBV), dynamic capability and relational view theories, the study empirically explores trust, commitment, communication, cooperation and coordination as relational resources in developing supply chain responsiveness. The study also considered the moderating role of environmental uncertainty on these relationships. The findings based on a web-based survey of 141 supply chain professionals largely support our proposed relationships.

Keywords: supply chain responsiveness; relational attributes; dynamic capability; relational view; supply chain management; SCM; resource-based view; RBV; trust; commitment; communication; cooperation; coordination; environmental uncertainty.

DOI: 10.1504/IJLSM.2015.065964

International Journal of Logistics Systems and Management, 2015 Vol.20 No.1, pp.59 - 82

Received: 12 Aug 2013
Accepted: 16 Sep 2013
Published online: 15 Apr 2015 *

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