Title: Status of service purchasing capability in networked supply chains, a literature review

Authors: Vesa Kilpi

Addresses: Turku School of Economics, University of Turku, FI-20014 Turun Yliopisto, Finland

Abstract: The subject of this review is to investigate how service purchasing has been covered in recent literature. In marketing, the paradigm shift over the past ten years has been towards service and systems capabilities, yet research into the development drivers and needs in purchasing still seems to be in an initial phase. Customer-centric systems delivery is still being supplied by manufacturing-based purchasing processes. The opportunities provided by innovative information technology, global supply markets and integrated supply chains are developing the supply of services. This paper draws the map of this current status and suggests some paths forward.

Keywords: service industry; literature review; business services; professional services; networking; learning; logistics management; purchasing capability.

DOI: 10.1504/IJLSM.2014.064031

International Journal of Logistics Systems and Management, 2014 Vol.19 No.1, pp.62 - 90

Published online: 30 Aug 2014 *

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