Title: Status of service purchasing capability in networked supply chains, a literature review
Authors: Vesa Kilpi
Addresses: Turku School of Economics, University of Turku, FI-20014 Turun Yliopisto, Finland
Abstract: The subject of this review is to investigate how service purchasing has been covered in recent literature. In marketing, the paradigm shift over the past ten years has been towards service and systems capabilities, yet research into the development drivers and needs in purchasing still seems to be in an initial phase. Customer-centric systems delivery is still being supplied by manufacturing-based purchasing processes. The opportunities provided by innovative information technology, global supply markets and integrated supply chains are developing the supply of services. This paper draws the map of this current status and suggests some paths forward.
Keywords: service industry; literature review; business services; professional services; networking; learning; logistics management; purchasing capability.
DOI: 10.1504/IJLSM.2014.064031
International Journal of Logistics Systems and Management, 2014 Vol.19 No.1, pp.62 - 90
Published online: 30 Aug 2014 *
Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article