Title: Caught off balance: managing knowledge value creation through boundary spanning roles

Authors: Karl Joachim Breunig; Hanno Roberts

Addresses: BI Norwegian Business School, Nydalsveien 37, N-0484 Oslo, Norway ' BI Norwegian Business School, Nydalsveien 37, N-0484 Oslo, Norway

Abstract: The intellectual capital management literature focuses on measuring the knowledge resources of organisations. This paper conceptually explores the measurement of knowledge-based value creation by taking the 'value-in-use' perspective. In particular, we suggest that knowledge use is linked to an organisation's communication function. Using a flow perspective of knowledge, we propose to integrate the notions of communities of practice from learning theory with knowledge on boundary spanners from communication theory to extend extant intellectual capital theory. We show how community networks of communication - so-called 'communicaties' - can be integrated into the relational capital dimension of intellectual capital, thereby supporting managerial practices for developing and measuring the value of knowledge resources.

Keywords: boundary spanners; communication; communities of practice; intellectual capital; knowledge flow; knowledge value creation; learning theory; knowledge resources.

DOI: 10.1504/IJLIC.2013.057435

International Journal of Learning and Intellectual Capital, 2013 Vol.10 No.3/4, pp.258 - 275

Received: 01 Dec 2012
Accepted: 15 Jul 2013
Published online: 29 Jan 2014 *

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