Title: Selection of knowledge management tools using integrated AHP-QFD model

Authors: Mandeep Singh; Ahmad Sarfaraz; Kouroush Jenab; Jimmy Sheerzad Gandhi

Addresses: Department of Manufacturing Systems Engineering and Management, California State University, Northridge, 18111 Nordhoff Street, Northridge, CA 91330-8332, USA ' Department of Manufacturing Systems Engineering and Management, California State University, Northridge, 18111 Nordhoff Street, Northridge, CA 91330-8332, USA ' Society of Reliability Engineering-Ottawa, 812-761 Bay Street, Toronto, Ontario, Canada ' Department of Manufacturing Systems Engineering and Management, California State University, Northridge, 18111 Nordhoff Street, Northridge, CA 91330-8332, USA

Abstract: Knowledge management (KM) tools are widely being used by the organisations to sustain the improvement in their products. The selection of these tools is a matter of concern for the managements of companies. This study reports an approach for selecting knowledge management tool within an organisation by the process of integrating analytical hierarchical process (AHP) and quality function deployment (QFD). The approach has been illustrated with an example of a company, trying to make a selection from the group of three KM software products to sustain and cope with level of competition in the current scenario. In this approach, multiple requirements are identified, evaluated and then prioritised to suggest selection from three software products. Various requirements are framed in different sets and then prioritised in order to reach the best suited product qualities. Evaluation process finally makes the study to reach the goal and one best product is selected.

Keywords: analytical hierarchical process; AHP; quality function deployment; QFD; knowledge management; KM tools; reliability; KM software selection.

DOI: 10.1504/IJMDM.2013.056904

International Journal of Management and Decision Making, 2013 Vol.12 No.4, pp.376 - 392

Received: 22 May 2013
Accepted: 15 Jun 2013

Published online: 17 Sep 2013 *

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