Title: The contingency determinants in the performance of African municipal public services: an empirical study
Authors: Donatien Avelé
Addresses: Faculty of Administration, University of Moncton, Moncton (New-Brunswick) E1A 3E9, Canada
Abstract: The aim of this article is to examine the contingency determinants in the performance of municipal public services of Cameroonian cities. This objective requires two related studies: the first consists of contributing to the understanding of municipal practices regarding the measurement of performance while the second consists of identifying the factors likely to influence the performance of municipal public services. The study relies on the hypothetical-deductive method. Two questionnaires were administered to both local elected officials and to different managers responsible for the public services visited. Globally, the results show the existence of structural factors influencing the performance of Cameroonian municipal public services.
Keywords: contingency determinants; public services; Cameroonian municipalities; municipal performance; municipal services; Cameroon; Africa; performance measurement.
African Journal of Accounting, Auditing and Finance, 2013 Vol.2 No.1, pp.52 - 64
Available online: 29 Jul 2013 *Full-text access for editors Access for subscribers Purchase this article Comment on this article