Title: The use of Manager Self-Service (MSS) HR portals in MNCs: the influence of attitudinal, normative, behavioural and national cultural factors

Authors: Thomas N. Garavan; Fergal O'Brien

Addresses: Department of Personnel & Employment Relations, Kemmy Business School, University of Limerick, Limerick, Republic of Ireland ' Department of Accounting and Finance, Kemmy Business School, University of Limerick, Limerick, Republic of Ireland

Abstract: This study investigates the use of a mandatory MSS HR portal by managers in an MNC, based on self-report data (N = 499) on attitudes and behaviour and archival data on actual usage. Data on usage was extracted four months following the implementation of the MSS HR portal. Results indicate that managers are more likely to use a self-service HR portal where they perceive it to be useful, where they have positive attitudes towards using it, and where there are positive subjective norms supporting its use. Individualism-collectivism and power distance had a direct influence on subjective norms. The implications of the study for research and practice are discussed.

Keywords: HR portals; human resources; manager self service; multinational corporations; MNCs; self-report data; national culture; attitudes; behaviour; perceptions; individualism-collectivism; power distance.

DOI: 10.1504/EJIM.2013.055279

European Journal of International Management, 2013 Vol.7 No.4, pp.393 - 412

Published online: 24 Jul 2013 *

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