Title: Service transition in the automotive industry

Authors: Tim Kessler; Michael Stephan

Addresses: International Management of Technology and Industrial Services, Universität Bayreuth, Universitätsstraße 30, Gebäude B9, 95447 Bayreuth, Germany ' Department of Technology and Innovation Management, Philipps-Universität Marburg, Am Plan 2, 35037 Marburg, Germany

Abstract: Service transition has found its way into the automotive industry in recent years. However, the comparison with the mechanical engineering industry reveals that the service business of the automotive industry is still at the beginning. We raise the questions of why automotive companies increasingly diversify into services and if they have any advantages compared to other firms. To answer these questions we investigate the changing business environment in the automotive industry and take a closer look at general characteristics and advantages of services as compared with manufacturing activities. In the paper, we develop a process model of service diversification on the theoretical grounds of the resource-based view of the firm. The process model aims to explain the service transition process in the automotive industry. In the case study of BMW, a corporate strategic approach to becoming an integrated mobility provider is presented and analysed.

Keywords: service transition; automobile industry; mechanical engineering; diversification; customer integration; technological change; services; automotive business environment; automotive manufacturing; resource-based view; RBV; service diversification; process modelling; BMW; corporate strategy; integrated mobility provider.

DOI: 10.1504/IJATM.2013.054919

International Journal of Automotive Technology and Management, 2013 Vol.13 No.3, pp.237 - 256

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 07 Jun 2013 *

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