Title: Quality Function Deployment (QFD) and the environment

Authors: Hung Kun Wong, James Juniper

Addresses: University of South Australia, Australia. ' University of South Australia, Australia

Abstract: This paper identifies the Quality Function Deployment (QFD) as a tool for |eco-design| that can be used to identify customer and community needs and requirements and to evaluate and characterise them into different categories, thereby building up an overall picture of customer value. It further argues that QFD can be more effective to the extent that it incorporates green engineering objectives, because it can incorporate sustainable environmental advantages into the existing set of sustainable competitive advantages that have been determined through the conventional QFD implementation process. The paper argues that, in this way, environmental competencies can also emerge as long-term sources of value or uniqueness, and operate as barriers to imitation in guaranteeing sustainable competitive advantage.

Keywords: quality function deployment; QFD; environmental competencies; eco-design; customer needs; community needs; customer value; green engineering; sustainable competitive advantage.

DOI: 10.1504/IER.2002.054006

Interdisciplinary Environmental Review, 2002 Vol.4 No.2, pp.80 - 88

Published online: 13 May 2013 *

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