Title: The impact of knowledge sharing on firm performance: an empirical investigation of information technology firms

Authors: Jyoti Verma; Rajeev Verma

Addresses: Institute of Management, Nirma University, Ahmedabad, Gujarat, Pin 382 481, India ' Indian Institute of Management, Indore, Madhya Pradesh, Pin 453 331, India

Abstract: In the knowledge run economy, firm's ability to implement knowledge-based activities becomes increasingly vital for the sustenance of competitive advantage. To foster this process, the role of knowledge sharing is very crucial. The purpose of this study is to investigate the role of task characteristics along with mutual trust in the knowledge sharing process. The data has been collected from 239 project managers working into the knowledge intensive service economy. The level of mediation of knowledge sharing on team performance and finally firm performance has been examined along with the moderating effect of trust. Result shows that knowledge sharing mediates the effect of task characteristics on firm performance. The key implication of the study is that service organisations should design service roles and allot resources appropriately for better knowledge sharing and improved firm performance.

Keywords: knowledge sharing; sustainable competitive advantage; SCA; service economy; information technology firms; task characteristics; mutual trust; firm performance; knowledge economy; project management; mediation.

DOI: 10.1504/IJBCG.2013.051641

International Journal of Business Competition and Growth, 2013 Vol.3 No.1, pp.5 - 22

Received: 18 May 2012
Accepted: 18 Jun 2012

Published online: 24 Jan 2013 *

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