Title: A qualitative investigation on consumer trust in mobile commerce

Authors: Keng Siau, Hong Sheng, Fiona Nah, Sid Davis

Addresses: College of Business Administration, University of Nebraska-Lincoln, Lincoln, NE 68588-0491, USA. ' College of Business Administration, University of Nebraska-Lincoln, Lincoln, NE 68588-0491, USA. ' College of Business Administration, University of Nebraska-Lincoln, Lincoln, NE 68588-0491, USA. ' College of Information Science and Technology, University of Nebraska-Omaha, Omaha, NE 68182-0392, USA

Abstract: Mobile commerce represents a significant development in e-commerce, offering accessibility, ubiquity, mobility, and localisation to users. Despite the potential of mobile commerce, trust is a major obstacle in its adoption and development. Many consumers feel uncomfortable with the idea of conducting commerce over wireless, hand-held devices. The focus of this research is to understand trust in mobile commerce and to identify factors that are important for trust development. The research builds on Siau and Shen|s framework which depicts two key factors influencing trust in mobile commerce. This research not only validates and expands on the existing framework, but also provides an expanded conceptual model for future research.

Keywords: mobile commerce; consumer trust; e-commerce; empirical study; m-commerce; electronic commerce.

DOI: 10.1504/IJEB.2004.005143

International Journal of Electronic Business, 2004 Vol.2 No.3, pp.283 - 300

Published online: 04 Sep 2004 *

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