Title: Measuring, managing and delivering value performance in the public sector

Authors: Roland Burgman, Goran Roos

Addresses: Asset Economics, Inc., 530 Broadway, New York, NY 10012, USA. ' Centre for Business Performance, Cranfield School of Management, Cranfield, Bedford, MK43 0AL, UK

Abstract: Government agencies almost always face the dilemma of delivering the best possible social outcomes for a given charter against the requirement either (and increasingly) to show evidence of prudent financial management and even, in not altogether rare instances, to make a profit. The framework and methodology presented provides a basis for Government agency decision-making that permits trade-offs to be considered and a range of ||best|| social outcomes and economic outcomes to be established. Social outcomes are considered using social value outcomes analysis while economic outcomes are considered using Economic Value Added (EVA) analysis. New decision-making concepts are used to bring the two decision dimensions together.

Keywords: performance measurement; public sector; EVA; CVH; intellectual capital; social good; economic good; trade-off; intangibles; economic value added analysis; government agencies; decision making.

DOI: 10.1504/IJLIC.2004.005068

International Journal of Learning and Intellectual Capital, 2004 Vol.1 No.2, pp.132 - 149

Published online: 25 Aug 2004 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article