Title: Three complementary approaches for crisis management

Authors: Josune Hernantes; Leire Labaka; Ana Laugé; Jose María Sarriegi

Addresses: TECNUN - University of Navarra, Paseo de Manuel Lardizabal, No. 13, 20.018, Donostia - San Sebastián, Spain. ' TECNUN - University of Navarra, Paseo de Manuel Lardizabal, No. 13, 20.018, Donostia - San Sebastián, Spain. ' TECNUN - University of Navarra, Paseo de Manuel Lardizabal, No. 13, 20.018, Donostia - San Sebastián, Spain. ' TECNUN - University of Navarra, Paseo de Manuel Lardizabal, No. 13, 20.018, Donostia - San Sebastián, Spain

Abstract: Crisis is a wide concept which may include a diverse set of events and behaviour patterns. Thus, crisis management requires complementary approaches that provide a more complete perspective. This paper describes a useful methodology to analyse crises from a multiple perspective approach that contributes to acquire a more deep understanding about crises and their management. The first approach focuses on the peak of the crisis paying attention to how to respond to the crisis-triggering event and to the cascading effects that amplify the crisis impact. The second approach adopts a long-term perspective, identifying the relationship between the policies implemented on the pre-crisis phase and the subsequent impacts on the crisis peak and post-crisis phases. The third approach researches on the learning process from one crisis to the next one.

Keywords: crisis management; critical infrastructures; GMB; group model building; simulation methodology; modelling; system dynamics; emergency management; cascading effects; learning.

DOI: 10.1504/IJEM.2012.047528

International Journal of Emergency Management, 2012 Vol.8 No.3, pp.245 - 263

Received: 05 Aug 2011
Accepted: 11 Mar 2012
Published online: 26 Jun 2012 *

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