Title: E-government website evaluation with hybrid MCDM method in fuzzy environment

Authors: Serhat Burmaoglu; Yigit Kazancoglu

Addresses: Leadership R&D Center, Turkish Army Academy, 06100, Bakanliklar, Ankara, Turkey. ' Department of Business Administration, Izmir University of Economics, Sakarya Cad. No. 156 Balcova, 35330, Izmir, Turkey

Abstract: E-government websites play an important role in the knowledge society not only by accelerating bureaucratic procedures but also enhancing citizen commitment to democracy. The acceptance of democracy (in its fullest sense) means considering the citizen as customer, making citizen satisfaction the ultimate target. Therefore, in addition to web design characteristics, e-service and e-democracy are taken into account in e-government website evaluation. Fuzzy logic is employed due to the properties of the evaluation process. Experts evaluated the criteria weights using fuzzy AHP, and the e-government websites from a group of selected EU countries using fuzzy VIKOR as a multi-criteria decision making (MCDM) technique, and a ranking was obtained. The unique properties of the paper can be listed as the formation of criteria using two kinds of fuzzy numbers, combining two MCDM methods, and applying this methodology to the problem of website evaluation for the first time.

Keywords: e-government websites; multicriteria decision making; MCDM; fuzzy AHP; fuzzy VIKOR; analytical hierarchy process; website evaluation; electronic government; fuzzy logic; e-services; e-democracy; electronic services; electronic democracy.

DOI: 10.1504/IJADS.2012.046504

International Journal of Applied Decision Sciences, 2012 Vol.5 No.2, pp.163 - 181

Published online: 09 Aug 2014 *

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