Title: Turning around troubled projects in an ERP implementation project from consultancy project leaders' perspectives
Authors: Wen-Hsien Tsai; Elliott T.Y. Hwang; Jui-Chu Chang; Chien-Wen Lai; Sin-Jin Lin
Addresses: Department of Business Administration, National Central University, Jhongli, Taoyuan 320, Taiwan ' Department of Information Management, Chung Yuan Christian University, Jhongli, Taoyuan 320, Taiwan ' Department of Business Administration, National Central University, Jhongli, Taoyuan 320, Taiwan ' Department of Accounting and Information, Asia University, Wufeng, Taichung 413, Taiwan ' Department of Business Administration, National Central University, Jhongli, Taoyuan 320, Taiwan
Abstract: Enterprise resource planning (ERP) systems are used to provide companies with integrated information for operations management and decision-making. An ERP implementation project may become a troubled project at any stage during the life cycle of the project. We must detect and correct the causes of a project's problems before it fails. This study investigated troubled ERP implementation projects, sought the root causes of the troubled projects and determined what actions could be taken to turn around the troubled projects. We used case study methodology. The purpose of this study was to help determine whether a project is troubled and summarise possible management methods for saving a project, while it is still possible or cancelling it with minimal negative impact.
Keywords: enterprise resource planning; ERP implementation; troubled projects; project management; project failure; case studies.
International Journal of Business and Systems Research, 2012 Vol.6 No.2, pp.123 - 149
Published online: 14 Nov 2014 *Full-text access for editors Access for subscribers Purchase this article Comment on this article