Title: Intercultural Communication Competence: a study about the Intercultural Sensitivity of university students based on their education and international experiences

Authors: Şebnem Penbek; Dicle Yurdakul Şahin; A. Güldem Cerit

Addresses: Faculty of Economics and Administrative Sciences, Department of Business Administration, Izmir University of Economics, Sakarya Caddesi No. 156, 35330 Balcova Izmir 35160, Turkey. ' Faculty of Economics and Administrative Sciences, Department of Business Administration, Izmir University of Economics, Sakarya Caddesi No. 156, 35330 Balcova Izmir 35160, Turkey. ' Maritime Faculty, Dokuz Eylül University, Tinaztepe Campus, Izmir 35160, Turkey

Abstract: Today, globalisation refers to not only the transferring of goods and services but also people, knowledge, technology, business and even cultures. These triggers of globalisation add new concepts to the literature one of which is Intercultural Communication Competence (ICC). Education is one of the key factors in the way to ICC. This study aims to analyse the Intercultural Sensitivity (IS) levels of university students and the contribution of education and intercultural experience on the formation of ICC. Findings of the study have revealed that students' respect for different cultures improves with the level of engagement in international interactions.

Keywords: intercultural communication competence; intercultural sensitivity; higher education; university students; intercultural experience; culture; international interactions.

DOI: 10.1504/IJLSM.2012.045425

International Journal of Logistics Systems and Management, 2012 Vol.11 No.2, pp.232 - 252

Available online: 07 Feb 2012 *

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