Title: A study on knowledge management and firm performance in Turkish IT sector

Authors: Omur Yasar Saatcioglu; Omur N.T. Ozmen; Engin Deniz Eriş

Addresses: Dokuz Eylül University Maritime Faculty, Tınaztepe Campus 35160-Buca-Izmir, Turkey. ' Dokuz Eylül University, Faculty of Business, Tınaztepe Campus 35160-Buca-Izmır, Turkey. ' Dokuz Eylül University, Izmir Multidisiplinary Vocational School, Eğitim Fakültesi Campus 35160-Buca-Izmir, Turkey

Abstract: In this study, knowledge management process, knowledge types (explicit and tacit), the conversion between tacit and explicit type and technology usage in conversion between explicit and tacit type are considered. A mail-based survey was given to IT firms in Turkey, those which are registered to Informatics Association of Turkey. Of 624 firms, 77 answered the questionnaire. Knowledge management styles do not affect firm performance, but knowledge management process affect firm performance except application process. The last word is that IT firms in Turkey cannot manage their tacit knowledge effectively.

Keywords: knowledge management style; knowledge management process; SECI model; Turkey; firm performance; socialisation; externalisation; combination; internalisation; knowledge creation; tacit knowledge explicit knowledge; informatics.

DOI: 10.1504/IJLSM.2012.045424

International Journal of Logistics Systems and Management, 2012 Vol.11 No.2, pp.213 - 231

Published online: 07 Feb 2012 *

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