Title: The new IT trends in air transportation: assessing the IT applications of airlines in Turkey

Authors: H. Oktal; Ö. Oktal

Addresses: School of Civil Aviation, Anadolu University, Eskisehir 26470, Turkey. ' Faculty of Economics and Administrative Sciences, Anadolu University, Eskisehir 26470, Turkey

Abstract: The aim of this study is to introduce and classify the current and new IT applications used by airlines; and to determine the reflections of these technologies to Turkish airline companies. A survey was conducted to see to what extent IT applications are used by these companies. The factors affecting the selection, use and effectiveness of IT were also investigated. The survey results show that the use of new IT by Turkish airline companies is not at the expected level. Incomplete development of air transportation and lack of coordination among the airlines and the airport operators are determined as the main reasons of this situation.

Keywords: information technology; e-ticketing; e-reservations; RFID; radio frequency identification; e-freight; Turkish airlines; Turkey; air transport; electronic ticketing; electronic reservations; electronic freight; online ticketing; online reservations; coordination.

DOI: 10.1504/IJLSM.2012.045421

International Journal of Logistics Systems and Management, 2012 Vol.11 No.2, pp.160 - 174

Available online: 07 Feb 2012 *

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