Title: A linguistic similarity method in case-based reasoning for performance evaluation in Tunisian banking sector

Authors: Diala Dhouib; Habib Chabchoub

Addresses: Department of Quantitative Methods, Superior Institute of Industrial Management of Sfax, Mharza Road Km 1.5 BP 954 – 3018 Sfax, Tunisia. ' Department of Quantitative Methods, Superior Institute of Industrial Management of Sfax, Mharza Road Km 1.5 BP 954 – 3018 Sfax, Tunisia

Abstract: The performance evaluation of banks is an essential task in the determination of banks' capabilities to compete in the sector. The conventional method – a calculation by intuition – for devising such evaluations is often inaccurate. To overcome these difficulties, this paper proposes that case-based reasoning (CBR) could be employed to provide performance evaluations from historical banks of Tunisian banking sector. The main objective of these evaluations is to transform data and statistics into synthetic information easy to understand by several groups of people in the banking domain such as creditors, investors and stakeholders. The aim of this study is to propose a linguistic similarity method in the retrieval mechanism of CBR to evaluate the banks' performances. By this way, the two-tuple linguistic representation model is integrated in the proposed model. The weights of criteria are determined based on the opinions of experts using the Choquet integral to model interactions between them.

Keywords: performance evaluation; case-based reasoning; CBR; case retrieval; two-tuple model; Choquet integral; linguistic similarity metric; Tunisia; bank performance; banks; banking industry.

DOI: 10.1504/IJIDS.2012.045128

International Journal of Information and Decision Sciences, 2012 Vol.4 No.1, pp.63 - 86

Published online: 09 Aug 2014 *

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