Title: Developing intellectual capital through the interrelation of information and quality management

Authors: Petros A. Kostagiolas

Addresses: Department of Archive and Library Science, Ionian University, Ioannou Theotokis 72, Corfu 49100, Greece

Abstract: Data, information and knowledge have become considered as vital assets for organisations. In the knowledge economy era properly designed management structures and an unrestricted flow of information within or around organisations is essential. Such a culture is rooted in specific management practices and the process models that may incorporate the information and knowledge utilisation culture. But most organisations do not actually recognise the significance of the interconnection of their processes with data, information and knowledge. The objective of this paper is to provide insights into how the management of information services can support the development of intellectual capital through the implementation of well-known quality and safety systems, frameworks, good practices, etc. A conceptual framework for creating value through the management of information and the implementation of quality/safety systems is being presented and discussed.

Keywords: information management; library services; information services; qualitative analysis; libraries; intellectual capital; interrelations; quality management; data; vital assets; knowledge economy; management structures; information flows; process models; knowledge utilisation; organisational cultures; interconnections; safety systems; good practices; conceptual frameworks; value creation; management concepts; management philosophy.

DOI: 10.1504/IJMCP.2011.044983

International Journal of Management Concepts and Philosophy, 2011 Vol.5 No.4, pp.374 - 388

Published online: 17 Jan 2012 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article