Title: Total Company-Wide Management System (TCWMS): culture change management considerations

Authors: Souraj Salah; Abdur Rahim; Juan A. Carretero

Addresses: Continuous Improvement Department, Johnson Controls Intl., Sheikh Zayed Rd., API World Tower, Suite 1304, P.O. Box 31065, Dubai, UAE. ' Faculty of Business Administration, University of New Brunswick, P.O. Box 4400, Fredericton, NB E3B 5A3, Canada. ' Department of Mechanical Engineering, University of New Brunswick, P.O. Box 4400, Fredericton, NB E3B 5A3, Canada

Abstract: Industries are continuously striving to achieve performance and quality improvements. With improvements comes change, and thus for any organisation, culture change management and management systems (MSs) are important factors. The establishment of the proper total company-wide quality culture, based on a comprehensive Total Company-Wide Management System (TCWMS), is one of the key drivers to success. Recently, different MSs have gained more attention as they form a critical infrastructure for improving the different operation systems of any organisation. TCWMS mainly draws on five MSs, strategic management, initiative management, daily management, process management and performance management. Culture change management is a key component of initiative management. For any organisation to succeed in meeting high-quality standards the existence of proper culture is essential and it requires time and commitment. Proper MSs are essential for enabling cultural change to happen in the desired direction. Typically, continuous improvement (CI) initiatives are implemented without paying proper attention to culture change management. As a result, numerous implementation efforts of CI methodologies have failed. This paper discusses TCWMS, culture change management considerations and the TCWMS culture related aspects.

Keywords: change management; culture change; leading change; TCWMS; total company-wide management systems; continuous improvement; LSS; lean six sigma; TQM; total quality management; organisational culture.

DOI: 10.1504/IJSCM.2011.044939

International Journal of Strategic Change Management, 2011 Vol.3 No.4, pp.260 - 280

Published online: 07 Mar 2015 *

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