Authors: Kimberly A. Smith-Doerflein; Michael Tracey; Chong Leng Tan
Addresses: University of Phoenix, 4820 Admirals Pointe Drive, Lafayette, IN 47909, USA. ' Department of Management & Marketing, Western Illinois University, 1 University Circle, Macomb, IL 61455-1390, USA. ' Department of Management & Marketing, Western Illinois University, 1 University Circle, Macomb, IL 61455-1390, USA
Abstract: The premise that effective Human Resource Management (HRM) is critical to satisfactory organisational performance has been accepted for some time. Anecdotal evidence suggests that an even more robust relationship exists between HRM practices and the performance of firms that are implementing a Supply Chain Management (SCM) philosophy. While this notion is intuitively pleasing, there is little empirical research to support it. The aim of this study is threefold. First, draw upon the HRM and SCM literature to develop a conceptual model depicting proposed relationships among HRM, SCM implementation, SCM outcomes, customer satisfaction, and organisational performance. Second, generate a survey instrument that enables valid measurement of these constructs. Third, empirically test the model utilising structural equation modelling. The results may be used to improve both HRM and SCM processes and to stimulate further research.
Keywords: human resource management; HRM; supply chain management; SCM; customer satisfaction; organisational performance; survey methods; structural equation modelling.
International Journal of Integrated Supply Management, 2011 Vol.6 No.3/4, pp.202 - 232
Received: 15 Jun 2010
Accepted: 26 May 2011
Published online: 15 Jan 2012 *