Title: Portals adoption and implementation challenges in the public sector: Oman case study

Authors: Ali H. Al-Badi; Ali O. Al Majeeni; Pam J. Mayhew

Addresses: Information Systems Department, College of Commerce and Economics, Sultan Qaboos University, Oman. ' School of Computing Sciences, University of East Anglia, Norwich, UK. ' School of Computing Sciences, University of East Anglia, Norwich, UK

Abstract: Portal is a smart Information Technology (IT) solution that facilitates the access and exchange of information resources. Users are able to pull relevant information from different databases according to the privileges and authorisation roles given by the data owners. Portal creates an efficient and effective real-time interactive work environment. However, the effectiveness of a portal depends on the adoption approach and the achievement of the implementing organization|s objectives. This paper investigates the portals adopted by government agencies in the Sultanate of Oman. It examines the portal implementation approaches and explores the obstacles facing adoption.

Keywords: portal adoption; e-services; gateway; government portals; portlets; personalisation; single sign on; resource aggregation; public sector; information resources; government agencies; Oman; e-government; electronic government; electronic services; online services; government services.

DOI: 10.1504/IJEG.2011.043821

International Journal of Electronic Governance, 2011 Vol.4 No.3, pp.248 - 258

Accepted: 11 May 2011
Published online: 23 Nov 2011 *

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