Title: A cross-national comparison of e-government success measures: a theory-based empirical research

Authors: Leopoldo A. Gemoets; M. Adam Mahmood; B. Adenso-Diaz; Pilar Gonzalez

Addresses: Department of Information and Decision Sciences, University of Texas at El Paso, El Paso, Texas 79968, USA. ' Department of Information and Decision Sciences, University of Texas at El Paso, El Paso, Texas 79968, USA. ' Engineering School at Gijon, Operation and Production Management, University of Oviedo, Gijon E-33204, Spain. ' Engineering School at Gijon, Operation and Production Management, University of Oviedo, Gijon E-33204, Spain

Abstract: The present research investigates citizen experience with e-government in the USA and Spain by utilising the DeLone and McLean (1992) theory of Information Systems (ISs) success. A parsimonious causal model was derived from direct and indirect impacts of e-government characteristics. These relationships were tested using the AMOS/SEM approach. The SEM results indicated citizens in both countries who perceive e-government services to be of high quality are more likely to be satisfied with these services and this satisfaction is more likely to contribute towards e-government success. This satisfaction is also more likely to motivate the citizens to use e-government services more frequently.

Keywords: e-government success; risk reduction; theory-based research; empirical research; citizen satisfaction; e-government quality; multicultural environment; model validation; e-government models; hypothesis testing; user recommendations; e-government users; electronic government; cross-national comparison; USA; United States; Spain; e-government services.

DOI: 10.1504/IJEG.2011.043815

International Journal of Electronic Governance, 2011 Vol.4 No.3, pp.184 - 208

Received: 17 Apr 2010
Accepted: 13 Dec 2010

Published online: 23 Nov 2011 *

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