Title: Performance enhancement model for enterprise resource planning (ERP) projects

Authors: Parthasarathy Sudhaman

Addresses: Department of Computer Applications, Thiagarajar College of Engineering, Madurai 625 015, Tamil Nadu, India

Abstract: The ERP is an industry-driven concepts and systems, and is universally accepted by the industry as a practical solution to achieve integrated enterprise information systems. Though the ERP system is a packaged software, most of the research works on ERP are focused primarily on the managerial factors. After literature review, the following performance indicators are found to be the current research issues in the ERP implementation. They are: requirements management, customisation, ERP project evaluation, effort estimation and software process management. Using these performance indicators, a |performance enhancement model for ERP projects| has been developed. In this paper, each of these research issues are formulated as a problem and the feasibility to apply this model using appropriate methodology is discussed. This study explores and identifies the research issues contributing to the performance enhancement of ERP projects. For those organisations adopting ERP, this research study gives a model which provides a roadmap to follow in order for the successful ERP implementation.

Keywords: ERP implementation; software metrics; performance indicators; requirements management; customisation; project evaluation; effort estimation; software process management; change management; enterprise resource planning; integrated information systems; performance enhancement.

DOI: 10.1504/IJISCM.2011.041512

International Journal of Information Systems and Change Management, 2011 Vol.5 No.2, pp.140 - 159

Received: 27 Sep 2010
Accepted: 23 Dec 2010

Published online: 25 Jul 2011 *

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